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Chatter Labs Limited

Last Updated: March 2nd 2026

These Terms of Service (“Terms”) govern your access to and use of the Chatter Labs platform, website, applications, and related services (the “Platform”).

By creating an account, accessing, or using the Platform, you agree to be legally bound by these Terms. If you do not agree, you must not use the Platform.

1. About Us

The Platform is operated by:

Chatter Labs Limited
Registered in England and Wales
Company Number: 15057297
Registered Office: 12A The Square, Fareham, PO17 5JQ United Kingdom

2. Eligibility

You must:

Be at least 18 years of age;
Have legal capacity to enter into binding contracts;
Use the Platform only for lawful purposes.

If you use the Platform on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.

3. Description of Services

Chatter Labs provides a software platform that enables users to create customised educational and therapeutic materials, including but not limited to:

Social stories
Articulation worksheets
Printable therapy resources
Custom educational materials

The Platform may allow users to:

Upload images and text (“User Content”);
Access integrated third-party image libraries;
Generate downloadable or printable documents.

We may update, modify, suspend, or discontinue features at any time.

4. Accounts and Security

You are responsible for:

Maintaining the confidentiality of your login credentials;
All activity under your account;
Ensuring information you provide is accurate and up to date.

We may suspend or terminate accounts that breach these Terms.

5. Subscriptions, Billing, and Payments

5.1 Subscription Plans and Access

a. The Platform is offered on a subscription basis. Subscription plans, pricing, and features are described on the Platform at the time of purchase. You agree to pay the applicable subscription fees in advance, based on the plan you select.

b. Subscriptions may be purchased:
(i) directly via the Platform or website,
(ii) through the Apple App Store, or
(iii) through the Google Play Store (collectively, “Purchase Channels”).

c. Your subscription grants you a non-exclusive, non-transferable right to access and use the Platform features included in your chosen plan during the subscription term, subject to these Terms.

5.2 Billing and Payment Terms

a. All subscription fees are charged in advance and are due immediately upon purchase and, unless otherwise stated, will automatically renew at the then-current subscription rate.

b. For subscriptions purchased directly on the Platform, you authorise us or our payment processors to store your payment details securely and to charge your payment method for recurring subscription fees.

c. For subscriptions purchased via the Apple App Store or Google Play Store, billing and payment processing are handled by Apple or Google. You acknowledge that Apple or Google may impose additional terms, and you agree to comply with those terms in addition to these Terms.

d. Subscription fees are exclusive of all taxes, duties, levies or similar governmental charges (“Taxes”). Where required by law, you are responsible for any applicable Taxes, and all payments shall be made without deduction or set-off.

e. You agree that if you provide payment information, you authorise us and our payment processors to charge you automatically for the subscription fee and any applicable taxes and fees according to your chosen plan and renewal schedule.

5.3 Renewal and Cancellation

a. Subscriptions automatically renew at the end of each subscription period unless cancelled prior to the renewal date.

b. To cancel a subscription purchased directly on the Platform, you may do so through your account settings or by contacting support. Cancelled subscriptions will remain active until the end of the current billing period.

c. For subscriptions purchased through the Apple App Store or Google Play Store, cancellations and renewals are governed by the terms of Apple or Google and must be managed through those respective Purchase Channels.

d. We may modify the subscription fees or billing policies at any time upon reasonable notice, and the modified fee will apply at renewal.

5.4 Satisfaction Guarantee and Refunds

a. We offer a 14-day satisfaction guarantee on first-time annual subscriptions purchased directly on the website Platform. You may request a full refund by contacting support within fourteen (14) calendar days of the original purchase.

b. Refund requests must include your subscription details and be made in writing. Approved refunds will be issued to the original payment method within a reasonable timeframe (typically 5–10 business days).

c. Subscriptions purchased via the Apple App Store or Google Play Store are subject to the refund policies of those Purchase Channels, and we encourage you to review their refund policies.

d. Unless required by law, subscription fees are non-refundable after the 14-day satisfaction period, and all renewals are non-refundable.

e. We reserve the right to refuse refund requests where we reasonably believe the subscription was used primarily to obtain temporary access or for purposes inconsistent with normal use.

5.5 Failed Payments and Access Suspension

a. If your payment fails, we may attempt to charge your payment method again. If repeated attempts fail, we may suspend or restrict your access until payment is resolved.

b. If payment is not received within a reasonable time, your subscription may be terminated in accordance with Section 13.

5.6 No Free Extensions Without Payment

a. Access to subscription features, including any extension of access, is contingent on receipt of payment. No subscription extension, referral credit, or benefit is granted unless the referred subscriber has completed payment successfully.

b. Any promotional credits or discounted first-year rates (e.g., founding pricing) shall renew at the standard subscription rate unless otherwise agreed in writing.

5.7 Currency and Exchange Rates

a. Subscription prices displayed to you are based on the purchase region and currency. If you pay in a currency other than USD, GBP, CAD, NZD, AUD, your payment will be converted at then-current exchange rates by your payment processor.

b. We are not responsible for currency fluctuations or any conversion fees imposed by financial institutions or card issuers.

5.8 Third-Party Payment Processors

a. We may use third-party providers (e.g., Stripe, Apple, Google, PayPal) to process payments securely. You acknowledge and agree that your use of third-party payment processors is governed by their terms and privacy policies.

b. We do not store full payment card numbers; we store only tokens or references provided by payment processors in compliance with industry-standard security requirements.

6. Intellectual Property Rights

6.1 Our Intellectual Property

All software, templates, layout designs, branding, text, graphics, and original content provided by Chatter Labs are owned by or licensed to Chatter Labs Limited and are protected under UK and international intellectual property laws.

Generated materials may include Chatter Labs branding. Such branding does not transfer ownership of User Content.

6.2 User Content

You retain ownership of content you upload.

By uploading content, you represent and warrant that:

You own the content or have all necessary rights, licences, and permissions;
The content does not infringe copyright, trademark, or other legal rights;
The content does not violate any applicable law.

You grant Chatter Labs a limited, non-exclusive licence to host, store, and process your User Content solely to operate the Platform.

We do not claim ownership of User Content.

6.3 Licence for Generated Materials

Materials generated using the Platform are licensed for:

Exclusive use by the registered user who created them; and
That user’s direct clients or students.

Unless expressly agreed in writing, materials may not be:

Resold;
Distributed publicly;
Uploaded to third-party marketplaces (including Teachers Pay Teachers or similar platforms);
Sub-licensed;
Commercially exploited.

7. Acceptable Use Policy

You agree that you will NOT:

Upload content you do not have legal rights to use;
Upload content licensed for non-commercial use in a way that violates those licence terms;
Upload proprietary symbol libraries (including but not limited to ARASAAC, Widgit, LessonPix, or similar) without proper licence;
Use the Platform to create materials for resale;
Sell, sublicense, or distribute materials created on the Platform to third parties;
Reverse engineer, copy, scrape, or replicate the Platform;
Use the Platform in a way that is unlawful, fraudulent, defamatory, harmful, or abusive;
Attempt to bypass security or access controls;
Use automated systems (bots, scrapers, scripts) without permission.

We reserve the right to remove content or suspend accounts that breach this policy.

Licence and Permitted Use

Subject to compliance with these Terms, Chatter Labs Limited grants you a limited, non-exclusive, non-transferable, revocable licence to use the Platform and to create materials for the following purposes only:

Permitted Use

You may:

Use the resource creation tools for your own personal professional use;
Use generated materials with clients to whom you directly provide services;
Provide printed or digital copies of generated materials solely to your direct clients for their personal home practice.

This licence is personal to you and may not be shared, transferred, or sublicensed.

Account Security and Individual Licensing

Each licence is granted to a single named user.

You must not:

Share your login credentials with any other person;
Allow colleagues, assistants, team members, or organisational staff to access your account;
Permit multiple users to operate under a single subscription.

Each individual user must maintain their own separate account and subscription unless otherwise agreed in writing.

Restrictions on Sharing and Distribution

You must not:

Share, distribute, sublicense, or otherwise provide access to generated materials to any person other than clients to whom you directly deliver services;
Upload, store, or distribute generated materials on shared drives, public folders, or cloud storage systems accessible by individuals other than your direct clients;
Upload or offer generated materials on any public or commercial website, marketplace, or resource-sharing platform, including but not limited to Teachers Pay Teachers;
Sell, resell, or commercially exploit generated materials in any form.

Generated materials are licensed solely for direct client use and may not be used for broader institutional distribution without a separate written agreement.

8. Third-Party Content and Image Libraries

The Platform may integrate third-party image libraries.

Use of such content is subject to the respective third-party licence terms.

Chatter Labs does not guarantee the availability or licensing status of third-party content and accepts no liability for misuse by users.

9. Notice and Takedown Procedure

We respect intellectual property rights.

If you believe material on the Platform infringes your rights, please contact us.

Your notice must include:

Your contact information;
Description of the intellectual property right;
Proof of ownership;
Location of the alleged infringement;
A statement of good faith belief.

We will review all good faith complaints and may remove allegedly infringing material where appropriate.

We may suspend or terminate repeat infringers.

10. No Professional Advice

The Platform provides tools for creating educational and therapeutic materials.

It does not provide medical, clinical, legal, or professional advice.

Users remain responsible for their professional judgement and regulatory compliance.

11. Limitation of Liability

To the fullest extent permitted by law, Chatter Labs shall not be liable for:

User-uploaded content;
Infringement arising from user conduct;
Loss of profits, revenue, or business;
Indirect or consequential loss.

Nothing in these Terms limits liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Any liability that cannot be excluded under UK law.

Our total aggregate liability shall not exceed the amount paid by you in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Chatter Labs Limited from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

Your User Content;
Your breach of these Terms;
Your unlawful use of the Platform;
Your resale or redistribution of generated materials.

13. Suspension and Termination

We may suspend or terminate your access if you:

Breach these Terms;
Engage in unlawful conduct;
Repeatedly infringe intellectual property rights.

Upon termination, access to the Platform may cease.

14. Data Protection

We process personal data in accordance with UK GDPR and the Data Protection Act 2018.

Please refer to our Privacy Policy for further details.

15. Changes to These Terms

We may update these Terms from time to time.

Continued use of the Platform after updates constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a UK consumer, you may also bring proceedings in your local court.

Terms of Service