Accessibility Statement

European Accessibility Act (EAA) Compliance

Last Updated: December 3, 2025
Organization: Chatter Labs Limited
Services Covered:

• Public Website (https://chatter-labs.com)
• Members Portal (https://members.chatter-labs.com)

Introduction

Chatter Labs is dedicated to creating inclusive, accessible tools that empower children with communication challenges and the professionals who support them. Accessibility is not just compliance – it’s fundamental to our mission of providing evidence-based speech and language therapy tools for all children, regardless of their abilities.

We strive to meet the European Accessibility Act requirements and comply with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

This statement applies to both our public-facing website and our member portal, and describes:

• Our conformance status for each service
• Known accessibility limitations
• How to report accessibility issues
• Our ongoing commitment to improvement

Conformance Status

Public Website (chatter-labs.com)

Current Level: WCAG 2.1 Level AA – Partial Compliance

Our public-facing website is partially conformant with WCAG 2.1 Level AA standards following a comprehensive internal audit completed in December 2025. The website demonstrates strong accessibility foundations with skip navigation, semantic HTML, full keyboard accessibility, and proper image alt text. Two high-priority issues remain (form accessibility and color contrast) and will be resolved by January 2026.

Assessment Status: Full WCAG 2.1 AA audit completed December 2025

Member Portals (members.chatter-labs.com)

Current Level: WCAG 2.1 Level AA – Partial Compliance

The Chatter Labs SLP Dashboard is partially conformant with WCAG 2.1 Level AA standards. This means that some parts of the content do not fully conform to the accessibility standard. We are actively working to achieve full compliance by end of Q1 2025.

Public Website: Accessibility Features

The public-facing website (chatter-labs.com) underwent a comprehensive internal WCAG 2.1 Level AA accessibility audit in December 2025. The following features have been verified and meet accessibility standards:

General Accessible Design Foundations

Global Shortcuts

• Standard keyboard shortcuts implemented
• Consistent navigation patterns throughout site
• All interactive elements keyboard accessible

Skip Navigation Link

• “Skip to main content” link present
• Visible on keyboard focus
• Functions correctly across all pages

Semantic HTML Structure

• Proper heading hierarchy (h1-h6) verified
• Logical document structure
• Meaningful landmark regions
• Proper nesting of elements

Image Alternative Text

• All images include meaningful alt text
• Decorative images properly marked
• Alt text accurately describes image content

Keyboard Navigation

• All functionality accessible via keyboard
• Logical tab order throughout site
• No keyboard traps identified
• Focus indicators visible

Mobile Responsiveness

Responsive design verified across devices

Touch targets meet minimum size requirements (44×44 pixels)

Content adapts to different screen sizes

Mobile navigation accessible

Member Portal: Accessibility Features

General Accessible Design Foundations

Keyboard Navigation

All functionality is fully accessible via keyboard with documented shortcuts:

Global Shortcuts:

• Tab – Navigate forward through interactive elements
• Shift + Tab – Navigate backward through interactive elements
• Enter or Space – Activate buttons and links
• Esc – Close dialogs and menus
• Arrow Keys – Navigate within menus, select components, and game elements

Skip Navigation:

• Press Tab on any page to reveal “Skip to main content” link
• Press Enter to jump directly to main content area

Screen Reader Support

Compatible with:

• NVDA (Windows) – Full support
• JAWS (Windows) – Full support
• VoiceOver (macOS, iOS) – Full support
• TalkBack (Android) – Full support

Semantic Structure

• Proper heading hierarchy (h1-h6) to organize content logically
• Landmark regions for easy navigation
• Meaningful link and button text
• Form labels and instructions

Form Accessibility

• All form inputs have proper labels
• Validation with error announcements
• Error messages announced via ARIA live regions
• Clear error identification and suggestions

Audio Controls

All games with audio include:

• Mute/unmute buttons accessible via keyboard
• Visual indicators for audio state
• Audio cueing options (Audio & Chimes, Chimes Only, Silent mode)
• Adjustable playback speed for better comprehension (75% speed for ElevenLabs audio)

Visual Presentation

• Text Resize: Content remains functional when text size increased to 200%
• Color Independence: Information never conveyed by color alone
• Responsive Design: Adapts to different screen sizes and orientations
• Focus Indicators: High-contrast teal outlines (exceeds 3:1 ratio requirement)

Interactive Game Components

Audio-Based Games:

• Visual and audio feedback for all interactions
• Mute controls always accessible
• Audio playback at 75% speed for improved comprehension
• Status updates announced to screen readers (partial implementation)

Configuration Options:

• Accessible buttons following consistent design patterns
• High-contrast selections with purple branding
• Clear visual feedback for selected vs. unselected states

Technical Specifications

Technologies Used

Chatter Labs services rely on the following technologies for accessibility:

Required Technologies:

• HTML5
• CSS3
• JavaScript (ES6+)
• ARIA 1.2

Member Portal Frameworks:

• React 18
• Radix UI (accessible component library)
• React Hook Form (accessible form management)
• Tailwind CSS with semantic design tokens

Browser Compatibility:

• Modern web browsers (Chrome, Firefox, Safari, Edge – latest 2 versions)
• iOS 14+ and Android 10+
• Screen readers (NVDA, JAWS, VoiceOver, TalkBack)

Design Standards

Code Standards:

• Semantic HTML5 markup
• ARIA attributes for enhanced screen reader support
• CSS with logical color contrast
• JavaScript with progressive enhancement
• Automated accessibility testing in CI/CD pipeline

Design Principles:

• Color-blind friendly palettes
• Sufficient color contrast ratios
• Clear visual hierarchy
• Consistent navigation patterns
• Keyboard-first interaction design

Component Library:

• All components built with accessibility in mind
• Radix UI provides accessible primitives
• Custom components follow WCAG patterns
• Regular accessibility audits of component library

Feedback and Contact Information

We welcome your feedback on the accessibility of Chatter Labs services. If you encounter accessibility barriers on either our public website or member portal, please let us know via our contact us page.

Response time: 2-3 days for critical issues

Please Include:

• Which service (public website or member portal)
• Browser and assistive technology you’re using (if applicable)
• Screenshots or specific steps to reproduce (if applicable)

Alternative Access

If you cannot access certain content or features due to accessibility barriers, we will work with you to provide the information in an alternative format. Contact us using the information above.

Assessment and Testing

Public Website – Internal Testing

• Self-assessment conducted December 3, 2025
• Automated testing with Elementor Ally

Audit Documentation:

• WCAG 2.1 Accessibility Audit (December 2025)
• Accessibility Implementation Roadmap
• Accessibility Changes Summary

Member Portal – Internal Testing

This accessibility statement is based on:

• Self-assessment conducted November 8, 2025
• Automated testing using axe DevTools and Lighthouse
• Code review against WCAG 2.1 Level AA criteria

Audit Documentation:

• WCAG 2.1 Accessibility Audit (November 2025)
• Accessibility Implementation Roadmap
• Accessibility Changes Summary
• Design Guidelines with accessibility patterns

Testing Schedule

We conduct accessibility testing:

• Automated tests: With every deployment (member portal)
• Manual keyboard testing: Monthly
• Screen reader testing: Quarterly
• Comprehensive WCAG audit: Bi-annually
• User testing with people with disabilities: Annually (planned Q1 2025)

Enforcement and Compliance

Legal Framework

This statement is issued in compliance with:

• European Accessibility Act (EAA) – Directive (EU) 2019/882
• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
• EN 301 549 European Standard for Digital Accessibility

Effective Date

The European Accessibility Act requirements became applicable on June 28, 2025.

Enforcement Procedure

If you are not satisfied with our response to your accessibility feedback, you may contact:

• Your national enforcement authority (varies by EU member state)
• The relevant consumer protection agency in your country

We are committed to resolving accessibility issues and will work with you in good faith to ensure access to our services.

Our Commitment

Accessibility Goals

Chatter Labs is committed to:

1. Public Website: Achieving WCAG 2.1 Level AA compliance by end of Q1 2025
2. Member Portal: Achieving full WCAG 2.1 Level AA compliance by end of Q1 2025
3. Maintaining accessibility through regular testing and updates
4. Inclusive design that considers diverse user needs from the start
5. Continuous improvement based on user feedback and evolving standards
6. Transparency about our accessibility status and progress

Training and Awareness

Our development team receives ongoing training in:

• WCAG 2.1 guidelines and techniques
• Accessible development practices
• Assistive technology usage
• Inclusive design principles
• Testing with screen readers and keyboard-only navigation

Implementation Roadmap

Phase 1: Member’s Portal key fixes

Timeline: December 2025

• Skip navigation link
• Enhanced focus indicators
• ARIA live regions (partial – 1 game completed)
• Button accessible names
• Form error announcements

Phase 2: Public Website key fixes

Timeline: December 2025 – January 2026

Public Website:

• Fix colour contrast issues
• Fix form accessibility

Member Portal:

• Color contrast audit and fixes
• ARIA live regions for all games
• Session timeout warnings with extension options
• Form error message enhancements

Phase 3: Full Compliance

Timeline: February 2025 – March 2025

Both Services:

• Comprehensive keyboard testing
• Modal and dialog accessibility verification
• User testing with people with disabilities
• Update statement to “fully conformant”

Phase 4: Enhanced Accessibility (Ongoing)

Timeline: Q2 2025 and beyond

Optional WCAG AAA Features:

• High-contrast theme option (AAA compliance)
• Context-sensitive help system
• Enhanced text spacing options
• Additional audio alternatives

Known Third-Party Limitations

External Services

Some features on our website rely on third-party services that we do not fully control:

Payment Processing:

• Handled by authorized third-party payment providers
• Accessibility controlled by payment processor
• We ensure providers meet accessibility standards

Email Communications:

• Hosted on external email service providers
• We ensure email content meets accessibility standards
• Unsubscribe links always accessible

We work with vendors who commit to accessibility standards and regularly review third-party service accessibility.

Additional Resources

External Resources

• WCAG 2.1 Guidelines
• European Accessibility Act Information
• WebAIM Resources
• Deque University

Statement Review and Updates

Review Schedule:

• Quarterly review (every 3 months)
• Updates published whenever significant changes made
• Annual comprehensive review with full testing

Next Scheduled Reviews:

• March 3, 2026 – Quarterly review
• June 3, 2026 – Quarterly review
• September 3, 2026 – Quarterly review
• December 3, 2026 – Annual comprehensive review

Change Log:

• December 3, 2025: Initial comprehensive statement published covering both website and portal
• November 8, 2025: Member portal Phase 1 accessibility improvements completed

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Document Version: 1.0
Last Review: December 3, 2025
Services Covered: chatter-labs.com (public website) and app.chatter-labs.com (member portal)
Compliance Standard: WCAG 2.1 Level AA (European Accessibility Act)

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